FAQs

Webinar Questions

  • How do I make comments and answer the questions which are asked?

To participate in the discussion online,  type your comments in the question box. This is usually in the top right hand side of your screen. You may need to click on the arrow to open this box fully. If you are on a tablet you can access the box from the ‘?’ in the corner.

  • I can’t see the comments other people are making.

For reasons we will not bore you with (mainly privacy!) only the presenters can see any comments made and any questions asked.  We share as many of these comments as we can and whilst we will never say the full name,  we do from time to time mention the first name. We get feedback from the majority of  attendees that they in fact prefer this method and the anonymity means that they are more likely to share or ask questions.   We read out as many comments as we can,  and answer questions during and at the end of the session so please do continue to participate.

We also ‘Mentimeter‘ during the session which shows attendees’ responses.

Many organisations tell us that there are internal channels where you can chat with fellow Elevate members at your company.  Please inquire directly with your company’s Elevate coordinator.

We also know that some companies have Elevate groups to discuss the session afterwards and do the Action sheet together.   This used to only happen locally, but in the new world this is now happening virtually.  If your company does not currently do this, then perhaps start a group!

  • How do I take part in the polls?

When a poll is loaded,  you participate by clicking on the white button next to the option you want to select. Some polls are single answers and some you can answer as many as you wish.   This choice is given at the top and we also let you know which it is. Single choice answers will add up to 100% whereas multiple answers do not.

  • Will the presenters be visible on webcams?

Elevate is a global community in over 50 countries worldwide.  This means there is a huge degree of variation in bandwidth capabilities. We have found in the past that using the webcam disrupts the connection for a percentage of attendees. Instead, there are photos of the presenters before the session whilst in the waiting room, as well as for a short while at the start of each session.

  • Can I get a copy of the slides?

We do not give copies of the slides.  We are not doing this to be mean – we do this as the science behind learning shows that in fact they hinder rather than help. We do provide a Worksheet which is an outline of the slides and allows you to make notes that are relevant and important for you. The goal is to focus on 2 or 3 actions at the most – this is much more useful and supportive of career development than having everything that was on the slides or said written down.

  • Can I have the worksheet in a writable format?

Yes.  All three of the Theory sheets are writable PDF documents so you can choose to type in your responses or print out and write them in.

  • Can I join on the phone and hear the audio only?

Yes you can, though we do not recommend this. In the emails a few days before and on the day of the webinar, there are dial in numbers for all the countries available. However, we would encourage you to login to the webinar online so that you can fully participate in all the interaction detailed above,  and also so that we know you have participated.

  • The sound quality is intermittent/not great

As we mentioned earlier, we work hard to manage the webinars in a way that limits the amount of bandwidth needed. The quality you receive the audio with is dependent on the bandwidth where you listen to it. We know more than 97% of participants hear the webinars with no issues at all so only a very tiny proportion experience interrupted audio. We are sorry if that tiny percentage is you! To ensure the best sound quality, please close all browsers and any other applications on your PC/Tablet. Sometimes you may just need to logout and back in again! If this is not successful then please ask the IT department at your organisation for tips on how to get a better connection.

Registration Questions

  • I didn’t receive the webinar invite

If you have registered for Elevate and are a current user you will be automatically sent the invite each month, but they do sometimes go into junk or spam. Please check these folders and search for emails from [email protected]o.uk. Please contact your IT  department and ask them to whitelist all emails from us.  If you still can’t find the invite please email us at [email protected]

  • I can no longer attend the session I registered for, can I register for the other session?

Yes. You are welcome to change to the other session.  Please drop us an email and we can do that for you.

  • If I cannot attend the live session – how do I get the recording?

An email is sent the day after the webinar with the details of how to access the recording which is available for 14 days. In order to get this though you do have to have been registered for one of the live sessions.

  • How do I access the recording?

When you registered you were sent unique login details to access the Members’ Area.

Simply login at https://www.elevatetalent.co.uk/login.  If you have forgotten your password,  then please use the ‘forgotten password’ option on this page.

Any issues then please email us directly at [email protected]

  • Are there subtitles?

Yes.  All of the recordings have subtitles.  Please note these can take up to 48 hours after the live session to load (though most of the time it is done within 24 hours).  Simply press the CC at the bottom right hand side of the video screen.

  • I have logged in but I can’t find the videos

If you have logged in and you don’t see the videos please log out and clear your cache and then re-login.  We also recommend using Google Chrome as your browser.

  • I don’t have the Theory Sheets (Preparation sheet/Worksheet/ Action Sheet)

The link for the Theory sheets is sent in the registration and reminder emails.  It is the same link for the whole series (each series is four months).

They can also be accessed via the Members’ Area by logging in here https://www.elevatetalent.co.uk/login/ The link to the sheets is below the relevant webinar.

  • Do I need to re-register if my email changes?

Yes. You will need to contact us so we can update this. We will send you a confirmation link which you need to accept first, as part of our privacy policy.  Please note, we can only accept work email addresses.

If you have any further questions,  please email us at [email protected]  We are here to help!