FAQs

Registration Questions

  • I didn’t receive the webinar invite

If you have registered for Elevate and are a current user you will have been sent the invites, but they do sometimes go into junk or spam. Please check these folders and search for emails from [email protected]. Please contact IT and ask them to whitelist all emails from us.  Iif you still can’t find the invite please email us at [email protected]

  • I can no longer attend the session I registered for, can I register for the other session?

Yes. You are welcome to change to the other session.  Please drop us an email and we can do that for you.

  • If I cannot attend the live session – how do I get the recording?

As long as you have registered for one of the live webinars each month, you will be sent a follow up email after the webinar.  This gives you automatic access to the recording and you will have 14 days to listen to it.

  • How do I access the recording?

You will have been sent your unique login details to access the Members’ Area when you registered.  Simply login at https://www.elevatetalent.co.uk/login/

  • I have logged in but I can’t find the videos

If you have logged in and you don’t see the videos please log out and clear your cache and then re-login.  We also recommend using Google Chrome as your browser.

  • I don’t have the Theory Sheets (Preparation sheet/Worksheet/ Action Sheet).

The link for the Theory sheets is sent in all the post registration emails.  It is the same link for the whole series.

They can also be accessed via the Members’ Area by logging in here https://www.elevatetalent.co.uk/login/ The link to the sheets is below the relevant webinar.

  • Do I need to re-register if my email changes?

Yes. You will need to contact us so we can update this. We will send you a confirmation link which you need to accept first, as part of our privacy policy

  • I am locked out of the Membership area.

If you are a current member who has registered for access previously, please request a new password on the login page of the website. If you didn’t receive these details, please email us directly at [email protected]

Webinar Questions

  • Can I join on the phone and hear the audio only?

We do not recommend this, but of course you can. In the emails a the few days before and on the day of the webinar, there are dial in numbers for all the countries available. However, we would encourage you to login to the webinar online so that you can fully participate,  but also so that we know you have participated and are sent the correct follow up email. You can do this from any device including a computer.

  • How do I make comments and answer the questions which are asked?

To participate in the discussion online,  type your comments in the question box. This is usually in the top right hand side of your screen. You may need to click on the arrow to open this box fully. If you are on a tablet you can access the box from the ‘?’ in the corner.

  • I can’t see the comments other people are making.

For reasons we will not bore you with (mainly privacy!) only the presenters can see any comments made and any questions asked.  We share as many of these comments as we can and whilst we will never say the full name,  we do from time to time mention the first name. We get feedback from the majority of  attendees that they prefer this method.  We always do our best to read out as many comments as we can,  so please do continue to participate.

  • How do I take part in the polls?

When a poll is loaded,  you participate by clicking on the white button next to the option you want to select. Some polls are single answers and some you can answer as many as you wish.   This choice is given at the top and we also let you know which it is. Single choice answers will add up to 100% whereas multiple answers do not.

  • The sound quality is intermittent/not great

We work hard to manage the webinars in a way that limits the amount of bandwidth used. The quality you receive the audio with is dependent on the bandwidth where you listen to it. We know more than 95% of participants hear the webinars with no issues at all and only a very tiny proportion experience interrupted audio. To ensure the best sound quality, please close all browsers and any other applications on your PC/Tablet. Sometimes you may just need to logout and back in again! If this is not successful then please consider changing where you listen to a location with better bandwidth.

  • Can I get a copy of the slides?

We do not give copies of the slides.  We are not doing this to be mean – we do this as the science behind learning shows that in fact they hinder rather than help.   After each webinar, the goal is take 2 or 3 actions at the most to focus on – this is much more useful to and supportive of career development than having notes on everything that was said.

  • Can I have the worksheet in a writable format?

Yes.  All three of the Theory sheets are in Word documents so you can choose to type in your responses or print out and write them in.

If you have any further questions,  please email us at [email protected]